PRIVACY POLICY


The Smart Owl requires you to read its Terms of Use and privacy policies carefully before using its Application, Website, Services, and products, including registering with The Smart Owl Learning Solutions Pvt. Ltd. Any discrepancy between these Terms and any other policies pertaining to the Application, Website, or Products or Services will be resolved within the Terms.



The Smart Owl values your trust. In order to honor that trust, The Smart Owl adheres to ethical standards in gathering, using, and safeguarding any information you provide. Smart Owl Learning Solutions Pvt. Ltd (operating under the brand name The Smart Owl), is an ed-tech company, incorporated in India, for imparting learning. This Privacy Policy will refer to the company as "The Smart Owl" for the sake of brevity. This privacy policy governs your use of the application ‘The Smart Owl’, www.thesmartowlacademy.co and the other associated/ancillary applications, products, websites and services managed by the Company. Please read this privacy statement carefully before using the Application, Website, its services and products, as well as the Terms of Use available on the Application and on the Website. The use of the Website, Application, or related services, or registrations with us through any method, or the use of software, SD cards, tablets, or any other storage/transmitting device shall be deemed as your acceptance of this Policy and your agreement to be legally bound by it. In the interest of brevity, your use of The Smart Owl in any electronic form or device shall be subject to the terms and conditions outlined hereunder with your wilful and free consent. We ask that you refrain from using the Website, Application or its products (or to avail any of these services) if you do not agree with any of these terms and conditions.


1. User Provided Information

1.1 Application/ Website/ Services/ products are able to obtain your personal information through the registration process when you download and install them. When you register with us, you generally provide


  • (a) your name, age, email address, location, phone number, password and your ward's educational interests

  • (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us

  • (c) information you provide us when you contact us for help;

  • (d) information you enter into our system when using the Application/ Services/ Products, such as while asking doubts, participating in discussions and taking tests.


2. Use of Information

2.1 Information collected from the users could be classified into three types: "Personal Information," "Sensitive Personal Information," and "Associated Information.". Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules,2011 (the “Data Protection Rules”) shall collectively be referred to as 'Information' in this Policy.


2.2 We use the information to contact you: We may use the Information to contact you from time to time, for the purposes of providing you with the Services and important information, necessary notices, and promotional and marketing materials. The Smart Owl will request you when it needs more information to identify you (personal information) or to allow us to contact you.


2.3 We use the information to look at site trends and customer interests. The Smart Owl uses the collected information to analyze trends, conduct research, administer the Application/Services and products, to learn about each user’s learning patterns and movements around the Application/ Services and products and gather demographic information and usage behavior about its user base as a whole. To improve the Application, products, and services, we may transmit aggregated and individual, anonymized and non-anonymized data periodically to external service providers. The Smart Owl will share your information with third parties only in the ways that are described below in this Policy.


2.4 We use the information to improve our products and services. Data and behavior patterns may be combined with personal information to provide you with personalized content and improve your learning experience. Third parties may provide certain services that we use to analyze your data and information in order to better your experience or provide you with more value-added products, services, and information and applications. However, these third-party companies do not have any independent right to share this information. In no case will The Smart Owl distribute, trade, or rent your information without your express permission, either in writing or electronically. From time to time, Smart Owl may provide aggregate statistics about its customers, traffic patterns, and related site information to reputable third parties, however, this information will be provided in aggregate form, without containing any personally identifiable information about you.


2.5 We use the information to send you transactional communications. The Smart Owl will occasionally send email notices or contact you to communicate about its Services, products and benefits, as they are considered an essential part of the Services/products you have chosen.


2.6 Additionally, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, the unique device ID assigned to your mobile device, the IP address of your mobile device, the type of mobile operating system that you use, and information about how you use the Application/Services/products. In most Mobile applications, we collect other relevant information based on the permissions you provide. We use an outside credit card processing company to bill you for goods and services. These businesses do not keep, share, store, or use personally identifiable data for any other reason.


2.7 We may disclose Information:


  • a. as mandated by law, such as in response to a subpoena or other legal process;

  • b. to enforce applicable ToU, including investigation of potential violations thereof;

  • c. with our trusted service providers who act on our behalf, have agreed to follow the restrictions set forth in this Policy, and do not have an independent use of the information we give to them.;

  • d. to protect against imminent harm to the rights, property, or safety of the Application/Website/ Think and Learn Private Limited or its users or the public as required or permitted by law;

  • e. with third-party service providers to tailor the Application/Website/Services/Products for a better user experience and conduct behavioural analysis;

  • f. Any part of the Information containing non-public records regarding minors supplied through you will be deemed to accept with the consent of the minor's prison guardian. Such consent is deemed to be supplied through your registration with us



3. Access to Personal Information

The Smart Owl offers to make certain that your Personal Information is accurate and current. If you have filled out a user profile, it will provide an obvious way for you to access and change your profile from its Application/ Services/ Website/ products. The Smart Owl adopts stringent security measures to protect your password from being exposed or disclosed to anyone. Only if you forget the password for its Application/ Website or other Services, The Smart Owl will have a right to reset the same to you with your prior approval as per standard web practices.



4. Cookies

The Smart Owl sends cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you log in faster, and aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Disclaimer: Some of The Smart Owl's features and services may not function properly if your cookies are disabled.


Disclaimer: Some of The Smart Owl features and services may not function properly if your cookies are disabled.



5.Links

The Smart Owl may present links in a format that enables us to keep track of whether these links have been followed. The Smart Owl uses this information to improve its customized content. Clicking on links may take you to sites outside its domain. The Smart Owl is not responsible for the privacy practices of other websites. We encourage its users to be aware when they leave its site to read the EULA/T&Cs of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by its Website.



6. Alerts

The Smart Owl may alert you by email or phone (through SMS/ call) to inform you about new service offerings or other information which it perceives might be useful for you.



7. Public Forums

When you use certain features on its website like the discussion forums and you post or share your personal information such as comments, messages, files, and photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on its forums this information may become publicly available.



8. Security

The Smart Owl is concerned about safeguarding the confidentiality of your Information. The Smart Owl provides physical, electronic, and procedural safeguards to protect the information it processes and maintains. An illustration is, that The Smart Owl limits access to this information to authorized employees only who need to know that information in order to operate, develop or improve its Application/ Services/ Products/ Website. Please be aware that, although The Smart Owl's endeavour is to provide stringent security, for information it possesses and maintains, no security system can prevent all potential security breaches.



9. How long does The Smart Owl retain user data?

Currently, The Smart Owl retains user data while an account is active and for at least three years afterward. It may alter this practice according to legal and business requirements. For example, it may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, it may shorten the retention period for some types of data if needed to free up storage space.



10. Log information

When you access The Smart Owl Website, its servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.



11. User recommendations

When you send an email or other communication to The Smart Owl, it may retain those communications in order to process your inquiries, respond to your requests and improve our Services.



12. Changes to this Statement

As the Company (Smart Owl Learning Solutions Private Limited) evolves, its privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.



13. Your Consent

The Smart Owl believes that every user of our Application/ Services/ Products/ Website must be in a position to provide informed consent prior to providing any Information required for the use of the Application/Services/Products/Website. By registering with it, you are expressly consenting to its collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.



14. Contact Information

The Smart Owl team shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at: info@thesmartowl.co