Privacy Policy


Generally, online one-on-one live course are NOT eligible for refund and cancellation. We MAY approve a refund request provided:


1. The learner MUST notify us of their desire to transfer or cancel IN WRITING within 48-hours of placing the online order. Requests MUST be sent via email (VERBAL requests are NOT accepted) to the following address: hello@thesmartowl.co


2. In case, there is a default on the educator's or The Smart Owl's commitment, The Smart Owl, a refund of the total amount will be processed within 7-14 working days.


3. In case there is a default of commitment by the learner, the incident will be exclusively verified by the management and appropriate action will be taken with regards to the refund. In such cases, the refund policy is limited up to a maximum of 50% of the total amount.


4. The refund amount is transferred back to the source, i.e the user’s credit/ debit/net-banking/cashcard or mobile payment account. The amount is refunded by the respective bank subject to terms and conditions of the bank.


However, if you need any assistance please feel free to contact us at hello@thesmartowl.co